If you are receiving unemployment benefits from your state, you may be issued a prepaid debit card to access your money. If you are missing money on the card and you suspect fraud, you need to take action. First, start with the bank that issued the prepaid debit card, not the state unemployment program, to resolve your issue.
You have the right to ask the bank to investigate any errors that you suspect may be related to fraud. If you find transactions on your account that you did not authorize, it is possible that someone has stolen your card information even if you still have your physical card.
You have rights
You have the right to submit an error for investigation if you suspect fraud and have it resolved in a timely manner. Banks must follow federal laws when it comes to prepaid cards, including cards issued with unemployment benefits. Regulation E requires banks to notify you of their process for handling, receiving, and responding to your request for an investigation within certain time frames for suspected fraud.
4 steps to resolve an unemployment benefits card error due to suspected fraud:
Marc has 36 years in financial services and 6 years in teaching.
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